Bayou Outdoor Supercenter

Great price, great techs, great sales! Our sales person was Scott. Ask for Scott! He did such an amazing job all the way from us looking for a new RV to the process of trading in our airstream (which was quite difficult for us to part with). Scott even ran to get us food on his lunch break because we were trying to move RV’s, and we were there all day. Billy in finance did a great job, also. Our tech was Cam, and he was so patient with our questions, and so thorough in every aspect of our moving/buying day. Two thumbs up for Bayou!

Bought a boat July 3, 2020. On March 13, 2021 while fishing my Livewell pump would not work along with all my lights. Called and spoke with Joe Gates he told me to bring boat in and they would get right on it. The person in the Service Department told me they would get right on it. Went in Store to purchase a few things. My Salesman saw me in there and asked how I was doing and about my boat. I told him that I had just brought it in because of the problems. He told me he would keep on the Service Department to get it fixed. This was on a Saturday by Thursday I hadn’t heard anything from them so I called at 1:30 to ask. The lady that answered phone told me to leave my phone number and the Service Department would get back with me. By 3 pm nobody had called so I called and had to leave message again. At 4 pm I called back to see what was going on with my boat and spoke with Joe he said that he would go check. At 4:45 the lady in Service Department called and told me that my boat hadn’t even been looked at. So much for the getting right on it which is what I was told by three people. So Friday I got a call and was told that the Touchscreen on the boat was bad and they would have to order it. So by Wednesday I hadn’t heard anything so I called back to be told the touchscreen wasn’t the problem. The main brain was bad and they had to order it. They finally called and told me my Boat was ready so I picked it up on Saturday two weeks ago today. I asked for a copy of what was done on my boat for my records. The lady told me the Tech hadn’t finished the paperwork yet and she would have him finish it and send me a copy. So here it is two weeks later and I haven’t received a copy yet. They are in East Bossier City and I live in West Shreveport. If this is the way they treat their customers it pretty Piss Poor Customer Service in my book

Ok this is a totally cool place. If you need RV parts. I recommend checking here first. This place carries almost new parts for half the cost of new. When I say almost new. Did you ever wonder what happens to the items that are on a New Rig. But, someone had a new upgrade put in. Most dealers and such can’t sell the new part that they are upgrading. So where do they go. They go ti the Bayou. So check them out. Also they will give you a military or senior discount if you ask.

Edited- 6/23/2021 Under new management, we received phone call from Larry Mayo the day after posting the review below (6/2/2021). To say they went above and beyond to fix the below issues, is an understatement. We could not be happier with how it was handled. It’s refreshing to know that there are companies, nowadays, that truly DO care about making their customers happy. Thank you to the “new” management team at Bayou Outdoor, for correcting the many issues we had previously. (We will NOW consider buying life jackets and fuses from them 😊) Original post- 6/1/2021 Bought our boat June 28th 2020. Had the boat until august 14th took it in for warranty work and 20 hr check up. We didn’t get out boat back until March 2021. We took the boat to the lake on Sunday and the boat would not start. Yes we charged the batteries. Called customer service today and they said they could only warranty the batteries if we brought the boat to them and it would 2-3 weeks before they could look at batteries. Do not buy a boat, life jacket or a fuse from this place.